Delivery Information

FREE UK NEXT DAY DELIVERY ON ALL ORDERS ABOVE £40

 

When will I get my order?

 

UK ORDERS

  • Standard Delivery: Royal Mail 48 Tracked - 2 days (Order Before 3PM for Same Day Dispatch) - £3.99
  • Express Delivery: Royal Mail 24 Tracked - Next Day Delivery (Order Before 3PM for Same Day Dispatch) - £4.99

EUROPEAN ORDERS

  • DHL Express (1-2 Days): £14.99 

USA ORDERS

  • DHL Express (2-3 Days): £16.99 

CANADA ORDERS

  • DHL Express (2-4 Days): £24.99  

AUSTRALIA & NEW ZEALAND ORDERS

  • DHL Express (3-5 Days): £24.99  

REST OF WORLD

  • DHL Express (3-5 Days): £16.99  

 

*ALL EU ORDERS ARE SHIPPED WITH DUTIES PAID. THERE ARE NO FURTHER CHARGES AFTER CHECKING OUT OF OUR WEBSITE*


We do not accept responsibility for any unclaimed international orders.

 

All International orders are sent on a tracked and signed for delivery service. You will be sent your tracking number as soon as the goods are dispatched. 

 

The Important Part

  • We cannot be held responsible for parcels which have been requested by the customer to be left in a safe place
  • Please make sure when placing your order you input the correct shipping address, we cannot be held responsible for your order being dispatched to the incorrect address you provide, once the orders are in the delivery network and have left our warehouse we have no ability to recall the order
  • Please make sure when placing your order you input the correct email address or contact number so you can receive your tracking information
  • We can deliver to your permanent residential address or your place of work
  • If you choose for your delivery to reach you at work please be certain that that someone will be there and available to take receipt of the goods as the courier will deliver to the place not the person
  • Please note you as the consumer own the Products once we have received payment in full, including all applicable delivery charges

If your order has not arrived by the estimated delivery date, we're here to help so please don't hesitate to get in touch by email support@denevos.com 

 

Before getting in contact with us please ensure you check the tracking information provided and that we have the correct delivery address for your order and your contact details are up to date as per confirmation email.