Returns
Returns Policy
Thank you for shopping with Dènevos.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy to ensure your peace of mind.
1. Eligibility
- You may return eligible items purchased from Dènevos within 14 days of the delivery date indicated on your order confirmation.
- To be eligible for a return, items must be unused, unworn and in the same condition as received. With the exception of trying on the garment for size.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@denevos.com and put the your order number in the subject of the email and request a return authorization (RA) number, please state the reason for wanting to return or exchange your items within your email. You will then be provided with a RA number and the address to return your items.
- Pack the item(s) securely in the original packaging, if possible, and include the RA number provided by our customer service team.
- Ship the return package to the address provided along with the RA number.
3. Return Shipping
- You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item received)
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return is delivered to us safely.
4. Refunds
- Once your return is received and inspected, we will process your refund within 14 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees are non-refundable, unless the return is due to an error on our part.
5. Exchanges
- We offer direct exchanges. If you would like to exchange an item for a different size please contact our customer service team at support@denevos.com to request and exchange.
6. Exceptions
- Final sale items, including clearance or discounted items, are not eligible for returns unless defective or damaged upon receipt.
- Personalized or customized items may not be eligible for returns unless defective or damaged upon receipt.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns about our returns policy, please contact our customer service team at support@denevos.com. We are here to assist you and ensure that you have a positive shopping experience with Dènevos.
Thank you for shopping with us!
Effective Date: 01/02/2024